Client Outcomes
98% Client Satisfaction
98% of Crestmont clients rate their engagement as exceeding expectations and would recommend us to a peer executive.
What's behind the number
We measure satisfaction with the same discipline we apply to operating KPIs — independent post-engagement surveys, executive interviews, and a rolling Net Promoter score tracked across every practice area.
What our clients consistently call out: senior consultants on every engagement, no junior hand-offs, a bias toward execution over slideware, and a willingness to challenge the brief when the data warrants it.
We treat the 2% as our most valuable feedback loop — every miss is reviewed by partners and translated into how we scope, staff, and govern the next engagement.
Other metrics